Refund & Cancellation Policy

1. Custom & Bespoke Orders

• All custom orders are non-refundable once confirmed

• Deposits and payments are non-refundable and non-transferable

• Changes are subject to notice and availability

 

2. Postal Orders (Cakes & Treat Boxes)

Due to hygiene and food safety regulations, all postal items are non-refundable

Resolutions will only be considered if:

• The item is damaged

• The item is incorrect

• The item is faulty

You must:

• Contact us within 24 hours

• Provide clear photographic evidence

We are not responsible for:

• Courier delays

• Incorrect addresses

• Failed delivery attempts

 

3. Cake Kits & Non-Perishable Items

Eligible for return if:

• Unused

• In original condition

Returns must be requested within 14 days.
Return postage is the customer’s responsibility unless the item is faulty.

 

4. Alcohol Products

• Strictly non-refundable once dispatched

• Must be 18+ to purchase

Refunds only considered if:

• The item is damaged

• The item is incorrect

 

5. Cancellations

• Custom orders cannot be cancelled once booked

• Postal orders may only be cancelled before dispatch

 

6. Refunds (General)

Refunds will only be issued where a product is proven to be faulty or not as described.

Refunds will not be given for:

• Change of mind

• Personal taste preferences

• Minor design variations

Refunds will not be issued for failed deliveries due to customer error.